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Consumer Reports shares extra steps consumers can take to make sure they’re receiving as few unwanted calls as possible.

Consumer Reports, News Partner
Posted Tue, Jun 1, 2021 at 11:26 am ET
While the Federal Communications Commission is working to solve the robocall problem, consumers still receive billions of unwanted calls each month. Consumer Reporters offers some steps to take right now to reduce robocalls.
While the Federal Communications Commission is working to solve the robocall problem, consumers still receive billions of unwanted calls each month. Consumer Reporters offers some steps to take right now to reduce robocalls. (Shutterstock)

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By Octavio Blanco/Consumer Reports

The pandemic has had an impact on a great many things in the past year, including the volume of robocalls. Believe it or not, they’re actually on the decline, helped by new call-filtering technology and the effects of COVID-19 shutdowns. But consumers can still take extra steps to make sure they’re getting as few unwanted calls as possible.

In April the number of robocalls received in the U.S. dropped by 10.3 percent from the previous month, according to the blocking and tracking service YouMail. But even with that decline, U.S. consumers still received 4.4 billion unwanted calls during that stretch.

“It’s great to see a month of declining traffic,” says YouMail’s CEO, Alex Quilici. “However, we believe this is transitory, due primarily to regional lockdowns in India, based on the recent rapid growth of COVID-19 there, which has reduced the capacity of call centers.”

Other factors may also be helping to whittle away at the number of calls.
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Regulators have increased enforcement actions against robocallers. In June of 2020, for example, the Federal Communications Commission proposed a $250 million fine against a robocaller that was making 1 billion unwanted calls every four months to illegally sell health insurance. The robocaller soon went out of business.

But those crackdowns have limitations.

“It’s really whack-a-mole,” Quilici says, because once one is shut down, the criminals will quickly move to another carrier and start again.

The major telecom companies have played a part in fighting robocalls, too.

They’ve installed technology known as STIR/SHAKEN to identify spoofed calls, which use a fake number to trick you into answering your phone. Smaller carriers are racing to implement the tech in time for a June 30 deadline imposed by the TRACED Act.

While the industry and government work to solve the robocall problem, there are things consumers can do to block robocalls themselves. Here are some steps to take right now.

Optimize Your Phone

Many cell phones offer a “whitelisting” tool that will allow calls only from numbers in your contact list.

But there’s a downside. It also blocks calls from people you may want to talk to, like a doctor or delivery person, but who aren’t in your contacts. That means you have to keep updating your contact list so that you don’t miss an important call.

Here’s how to install the whitelist tool.

For iPhones (iOS 13 and later): To turn on Silence Unknown Callers, go to Settings > Phone, then scroll down, tap Silence Unknown Callers, and turn on the feature. Calls from unknown numbers are silenced and sent to your voicemail, and will appear in your recent calls list.

For Android phones: To turn on Block Calls From Unidentified Callers, tap the phone icon usually found at the bottom of your home screen, then at the top right corner of the screen, tap the three dots > Settings > Blocked Numbers. Enable Block Calls From Unidentified Callers by tapping the toggle switch on the right.

Google’s Pixel phones: These smartphones have a tool called Call Screen that’s built in and works automatically. When you receive a call from any number, you can tap Screen Call on your home screen and Google Assistant will answer it for you and ask the caller to identify himself or herself and the reason for calling. When a caller responds, a real-time transcript of the response is displayed.

If it’s someone you want to speak to, you can simply answer the call. If it’s a robocall, you can automatically report it to Google as spam as well as log it or blacklist it locally on your device. The tool will then block the number from calling you in the future. Note, though, that while this tool (and others like it) screens the call, it doesn’t prevent the phone from ringing and interrupting you.

Use Your Carrier’s Anti-Robocall Tools

Last year big phone carriers like AT&T, T-Mobile, and Verizon installed STIR/SHAKEN call-filtering technology that recognizes most legitimate phone numbers while weeding out or warning about suspicious numbers.

Carriers can also block suspect calls under the new TRACED Act law that took effect last year.

For the most part, consumers don’t have to do anything to get these free services to work. Calls recognized as legitimate will be allowed through with an indication, such as a green check mark. Numbers not recognized as legit will either be blocked or allowed to ring with an alert indicating that the call is suspected to be spam or a scam.

But these services might not be automatically enabled for all phones on all carriers. You may have to activate the basic robocall blocking features on your phone. The steps (listed below) vary depending on the carrier.

Note that customers of smaller carriers, such as rural phone service providers, might not have access to these services yet, because many of these carriers are still implementing STIR/SHAKEN technology.

AT&T

AT&T offers Call Protect, which will display a “V” (for verified) on your caller ID for calls considered legitimate. It will also block potentially fraudulent calls by giving a busy signal. You’ll still get spam calls, but your caller ID will display Suspected Spam and a category like Political, Nonprofit, Telemarketer, Survey, or Robocaller.

How To Turn On Call Protect

On the web, go to your myAT&T account overview. Find the My Digital Phone section and choose Check or Manage Voicemail & Features > Phone Features > Call Protect, then follow the prompts to turn on Call Protect.

T-Mobile

T-Mobileoffers two free anti-robocall tools: Scam ID and Scam Block. Scam ID identifies and tags suspicious calls. T-Mobile One customers automatically get Scam ID. Other customers can activate it free. Scam Block is a more robust free tool, which, as the name implies, blocks calls before they ring. But customers need to activate this service.

How To Turn On Scam ID

Dial #ONI# (#664#), then press the call button.

How to Turn On Scam Block

Dial #ONB# (#662#), then press the call button.

Verizon

Verizon automatically enrolls eligible customers in the free version of Call Filter, which detects spam and blocks high-risk calls. This option is available on a wide variety of phones. See the full list of compatible devices.

Verizon also offers a more robust paid anti-robocall tool called Call Filter Plus, which can block unwanted calls. It costs $3 per month per line for up to two lines. It’s $8 per month for three or more lines. Most Verizon phones come preloaded with the Call Filter app, which is necessary to activate Call Filter Plus. If your phone isn’t preloaded with the app, it’s available for download at the app store.

How To Activate Call Filter Plus

Android: Open Call Filter app, then tap Account > Subscription Status > Subscribe Now.

iPhone: Open Call Filter app, then tap Get Call Filter > Subscribe.

Online: Go to your account’s My Verizon section. Go to the Add-ons and apps page in My Verizon and select Manage Call Filter > Manage Add-on. Select which line you want to manage, and select the Call Filter Plus bubble under Choose Your Call Filter product. Choose whether to apply Call Filter to All eligible lines or choose Selected lines. You can get Call Filter Plus (Multiline) for accounts with three or more eligible lines for $8 per month per account. Click Continue > Confirm when the Confirmation screen appears.

My Verizon App: Open the My Verizon app. Tap the menu in the top left > Plans & Devices, then scroll down and tap Explore Add-ons. Scroll down to find Call Filter and tap Learn More, then choose a line to manage and tap Enroll > Call Filter Plus > Next. To sign up for Call Filter Plus (Single line), tap the $2.99/mo. per line Call Filter Plus option. To sign up for Call Filter Plus (Multiline) (requires three or more eligible lines), tap the $7.99/mo. for three or more lines Call Filter Plus option. Review your changes and tap “I accept the Terms & Conditions,” then tap Confirm.

Add More Protection

Downloading a third-party call-blocking app or signing up for your phone company’s separate robocall blocking service could provide even more protection.

Some of these apps charge a fee while others offer a free subscription. But some “free” apps are free only for an introductory period and will automatically begin charging you a fee unless you cancel your subscription before the free trial ends.

These beefed-up services use algorithms, lists of blacklisted numbers, and proprietary technology to filter out suspicious calls and can supplement the call-blocking and labeling functionality of STIR/SHAKEN. They also give you more control to manually choose which calls can come through and which ones to block.

But you should consider potential privacy implications before downloading third-party apps, warns Maureen Mahoney, a policy analyst at Consumer Reports.

“There are few restrictions on what these companies can do with your data, so keep in mind that you’re trusting developers with sensitive information about your calls,” she says.

For even more privacy protection, there are premium services that offer tools such as access to a virtual private network (VPN) that can safeguard your data on public WiFi networks.

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